In a county of corporate-run grocery stores, what is it that sets the new DeCicco Family Markets location in the Cross River Plaza apart from other Westchester franchises?
According to manager Naser Nikocevic, the difference can be found in personalized service. Instead of following a uniformed practice common to all divisions part of the same corporation, this privately-run company boasts fresh seafood shipped daily, an on-site chef to cook prepared meals for purchase, and a full bakery of desserts, bagels and more.
“Sometimes people don’t have time to cook so we’ll be offering full meals ready to go [by our chef],” said Nikocevic of the prepared foods section.
Those hoping to have their favorite brands carried by the store will usually be able to have their way too, according to the employee.
“If someone comes in with a requested item, we can usually bring it in—that’s a bit tougher to do at a corporation,” said Nikocevic.
Two weeks before the grand opening scheduled for this Friday, August 26, the manager was checking that his team had all products on the shelves properly stocked and ready to go, plus last-minute orders taken care of.
And as a 17-year employee of D’Agostino, the former owner of this location, Nikocevic is no stranger to delegation. He will take that experience when the store opens its doors in a few days in tending to staff relationships and maintaining that all employees have a working knowledge of the entire store—not just their individual departments.
“You have to make sure everyone gets along with each other [as manager] and that there’s a sense of peace within each other,” added Nikocevic.
This DeCicco Family Market location is located at 1 Cross River Plaza in Cross River, NY. Other Westchester locations for DeCicco Family Markets include Ardsley, Jefferson Valley, Pelham and Scarsdale.